.About ThousandEyes (part of Cisco)The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand.Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.About the RoleThis role's main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment. You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture.You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization.You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.RequirementsA standout "customer first" attitudeBachelor's or advanced degree in a technical field, or equivalent working experienceAt least 3-5 years working in a customer-facing roleProject management and consulting experienceFirm grasp of network and application protocols (Cisco / Juniper certification strongly preferred - CCNA / JNCP, etc.)Experience with Cloud / SaaS software products is a plusExperience maintaining or implementing LAN / WAN environmentsFamiliarity with web technologies (deployment, maintenance, debugging) including REST APIsExperience with at least 1 programming language (Java, Python, JavaScript, etc
