**About the Role**We are looking for inspired technology specialists who love the challenge of implementing and onboarding the JumpCloud platform through the fluid exchange of ideas, education, support, integration, and adoption of our Directory platform.**In this position, you will**:- Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.- Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.- Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers' existing environment and infrastructure.- Regularly follow-up with customers on recommendations, updates and action plans.- Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.- Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.- Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.**We're looking for...**:- Someone who likes the challenge of ensuring the success and delight of customers when using our software products.- Someone who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.- A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software- 3 or more years experience in a prior client-facing SaaS onboarding role- Excellent project and account management skills- Excellent interpersonal communication and customer service skills- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment- Strong oral and written communication skills- Possesses a logical approach to problem solving- Moderate infrastructure, architecture, integration, and environment knowledge**Previous work experience in a technical domain, or positioning a SaaS product to those audiences, and a basic understanding of the following technologies is preferred, but not required**:- User onboarding and offboarding- Project management and implementation roll out experience- Salesforce experience with account management and automation- Administrating or supporting SMB environments & architecture- Office365 / G-Suite administrative understanding- Device Management - Windows, MacOS and Linux Operating Systems- Directory Services, specifically Active Directory and LDAP- Networking & Authentication (RADIUS a plus!)- Single Sign-on, SCIM, and SAML- Software systems setup and configuration experience- Associates degree desiredLI-OS1
