**Introduction**Hey there! At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies.. We invite you to read this position's details and then apply**Position Overview**The Implementation Specialist coordinates successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long-term customer satisfaction, retention, expansion, and referral sales.**Key Responsibilities**- Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.- Ensure client sites are configured to contract specifications and clients can confidently utilize products.- Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product. You will own the client relationship for the first 30-90 days, or until onboarding is completed.- Manage day to day administrative client requests as required such as adding and removing users and site setting changes.**Required Experience/Skills**:- Strong technical and account management experience, with a proven track record in SaaS/software implementation management, or software/SaaS customer success/support.- Excellent Project Management experience.- Strong presentation skills and experience working with C-Level Executives and Directors.- Experience with corporate governance, corporate legal teams, or entity management a plus.- Fluency in Portuguese, French or German is a plus**Enjoy great benefits**- Competitive salary- Health insurance- Days of paid vacation per year- Hybrid work- Mexico holidays- Christmas bonus**Salary**: Up to $26,000.00 per monthApplication Question(s):- ¿Actualmente vivis en Guadalajara o cerca?- ¿Estás dispuesto a trabajar en modalidad híbrida en Guadalajara?- ¿Cuántos años de experiência tenes como Implementation Specialist?- ¿Hablas de manera fluida Frances, Aleman o Portugues?**Language**:- Inglés (required)
