Responsibilities Key Activities, Responsibilities, Accountabilities: Coordinate all load and shipment processes with local plant / warehouse / terminal personnel, carriers and freight forwarders to ensure on-time delivery to internal or external customers. Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate the negative impact of unavoidable disturbances. Key transactional contact for customers, 3rd party logistics service providers, and freight forwarders. Ensure adherence to defined operational escalation processes to leads, regional experts, and plant personnel when encountering unforeseen delays in shipping from the plant and ultimate delivery to the customer. Manage exceptions and emergency situations. Assist with resolution of freight invoice discrepancies. Document, investigate, and follow up on internal and external complaints. Recommend process improvements including investigation of quality failures and the development of preventive and corrective actions for quality failures. Maintain key internal relationships including business, sales, supply chain planning, logistics procurement, product management, and further functions. Key Deliverables / Expectations: Run regular (weekly, monthly, quarterly) operational and KPI reports, share findings and trends with leadership, suggest potential improvement ideas where necessary. Meet/exceed monthly KPI metrics and objectives. Qualifications Requirements / Experiences: 2-3 years (3-5 years for specialist) Logistic Operations, Export / Import experience. Fluent in English; Spanish or Portuguese is an advantage. SAP knowledge. Transportation systems knowledge (e.g., TMS). Competencies / Behaviors: Customer-focused mindset. Drive for results. Strong, decisive personality. Effective time management. Troubleshooting/problem-solving skills. Ability to build relationships. Ability to work in a global, fast-paced, and complex environment. Being flexible and adaptable to change. Able to cope with stress (stress-resistant). Responsibility and engagement.
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