.Sales Operations Customer AdvocateLocation: Tlaquepaque, Jalisco, MexicoTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: 3140578About the OrganizationThe HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders, we have been able to consolidate as technology innovators, market disrupters, and profit generators for our customers.Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion while increasing our customer satisfaction and brand loyalty. This area works collaboratively with the Sales Organization, Business Management, Services, and many other key stakeholders, driving operational excellence and managing business continuity risks.Job DescriptionAs a Sales Operations Customer Advocate, you will manage the end-to-end customer claims process, from data collection and case analysis to settlement drafting and deployment, following management and contractual guidelines. This role requires cross-functional coordination, integrating inputs from various internal teams to align on claim resolutions.Drives operational excellence, system efficiencies, and effective communication across the different teams to create synergies, collaboration, and alignment. A team player with a strong commitment to accomplishing tasks and goals, deep understanding of change management, and capable of working agile to deliver fast results; this includes the understanding and analysis of account financials required to manage top-level escalations by interacting with the HP leadership team and management at customer/partner side. This role exercises independent judgment within generally defined policies and practices to identify a solution and assist in driving our operational strategy.ResponsibilitiesExecute the claims management process connected to the sales cycle, including data collection, case analysis, coordinating technical assessments, creating settlement proposals, processing approvals, and closing cases with customer-facing teams (service or sales).Conduct regular governance calls with assigned regions to ensure efficient communication and foster team dynamics, promoting smooth information flow and internal cooperation.Log claims cases in the Jira tool, ensuring that relevant data is updated so key claims details are reflected accurately across internal platforms and dashboards.Provide assessments of risks and liabilities, considering both long-term vs short-term impact on potential and open claim cases for different organizations.Maintain close connections with local legal counsels to ensure compliant and well-documented agreements as necessary.Ensure the proper deployment of signed agreements with various internal teams, with careful attention to record retention based on audit requirements