We are currently seeking an Industry Consulting Snr. Consultant to join our team in Mexico, México (MX-MEX), Mexico (MX).
Role: Engineering Support Level 2/Level 3 - Appbank
Responsibilities: Investigate and drive support resolution with Boltweb engineering teams. Serve as point of escalation for support issues from FICC Boltweb.Help to define and improve runtime while enhancing Boltweb support platform and Application.Become Support SME and help improving service elasticity, resiliency and recovery times.Improve SDLC / Continuous Delivery OKRs such as increasing release cadence and reducing incident rates.Create documentation and code snippets to share with L1 internal engineering teams.Key criteria: Bachelor's degree (U.S. or equivalent) and 3+ years of software development experience.Must be comfortable coding in Java or similar programming language, debugging, writing quality-of-life snippets, writing scripts for debugging and updates and familiarity with Linux bash scripting.Must be clear, empathetic communicator.Must be willing to execute on support issues while also building out the function and automating repeat issues.Ability to identify corner cases, add validations will help us understand problem solving ability.Knowledge of standard support ticketing, prioritization and SDLC processes and tools Gitlab, incident management, jira etc.Preferred Skills/Experience: Experience with configuring monitoring and alerting solutions (e.g. Prometheus, PagerDuty).Experience with configuring service mesh solutions/grids (e.g. Itsio).Experience with Kubernetes networking configuration (e.g. Contour / Envoy).Experience with infra as code (e.g. Terraform / Kustomize).Exposure to large scale SOA Java deployment specially micro-services.Exposure to Kafka, Elastic Search.Experience in Continuous Delivery / DevOps / agile methodologies.Familiarity with data analysis and dashboard tools like Grafana/Kibana.Experience in Docker based services running in a cloud environment.About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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