**Information Systems Engineer 1****Scholarship**:- Bachelor's Degree in Computer Science, Systems Engineering, Business Administration or Business Systems or- equivalent work experience.**Experience**:- Minimum experience of 1 to 2 years in the functional area.**Knowledge**:- Excellent analysis and problem solving skills. Windows/Linux server monitoring with networking experience, reference support experience, demonstrated customer communication skills, and excellent interpersonal communications.- Experience with enterprise systems management tools: Nagios, Solarwinds, Netflow, FTP, AD,**Skills / Competencies**:- Bilingual English-Spanish.- Strong organization and documentation skills.- Demonstrated ability to manage multiple tasks/functions at the same time.- Proven success in analyzing and solving problems.- teamwork**Responsibilities/Activities**:- Accurately log, fine, and escalate incidents resulting from infrastructure events.- Provide accurate, timely, and professional documentation on all supported issues.- Provide a high level of professionalism and customer service.- Follow up on all incidents in a timely and professional manner.- Quickly identify and escalate high-priority issues within established response times.- Accurately assess/assign/escalate tickets following standard operating procedures.- Efficiently and accurately resolve all assigned incidents.- Identify and document incident resolution and support the knowledge base.- Complete all assigned homework in a timely and accurate manner.- Comply with a defined work schedule. May be required to work alternate shifts or hours.- Responsible for basic troubleshooting of network switches and routers to isolate the problem and take appropriate action to fix it. solve.- Must handle responsibilities by performing multiple tasks, working independently and with mínimal direction. must deliver goals both individually and by interaction with others, therefore you must demonstrate an understanding of organizational functions and departments.**Knowledge and special skills (a plus)**:- Scripting experience (shell, bash, powershell, vbscript)- Windows & Linux administration experience- Experience in networks, experience in cloud technologies.