Information Systems Engineer 1
**Escolaridad**:
Bachelor's degree in Computer Science, Systems Engineering, Business Administrations or Business Systems or equivalent work experience.
**Experiência**:
Minimum 1-2 years experience in functional area.
**Conocimientos**:
Excellent analysis and troubleshooting skills. Windows/Linux Server monitoring with Networking experience, baseline support experience, demonstrated customer communication skills, and excellent interpersonal communications.
Experience with Enterprise Systems Management tools: Nagios, Solarwinds, Netflow, FTP, AD,
**Habilidades / Competencias**:
Bilingual English-Spanish.
Strong organizational and documentation skills.
Demonstrated ability to manage multiple tasks/functions concurrently.
Proven success in problem analysis and problem solving.
Team work.
**Responsabilidades / Actividades**:
- Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
- Provide accurate, timely, and professional documentation on all supported issues.
- Provide a high level of professionalism and customer service.
- Follow up on all incidents in a timely and professional manner.
- Quickly identify and escalate high-priority issues within established response times.
- Accurately triage/assign/escalate tickets following standard operating procedures.
- Efficiently and accurately resolve all assigned incidents.
- Identify and document incident resolution and support knowledge base.
- Complete all assigned duties in a timely and accurate manner.
- Adhere to a defined working schedule. May be required to work alternate shifts or hours.
- Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.
- Must handle responsibilities by multi-tasking, working independently and with mínimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.
**Special knowledge and skills (a plus)**:
Scripting experience (shell, bash, powershell, vbscript)
Windows & Linux administration experience
Network experience, Cloud technologies experience.