At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 60, diverse, talented and dedicated employees across locations in countries, our vision is to be the most technologically advanced and trusted manufacturing provider. We combine an unmatched breadth and depth of end-market Importante empresa, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable succer the world's leading brands. We are driven by a common purpose to make a positive impar each other, our communities, and the environment.-SUMMARY--The IT Process Engineer I has a dual responsibility. The initial one is to help with the rmalization/"of the IT procecusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and to the Test Lift Cycle. The second role involves the responsibilir the day-to-day operational activities required to ensure the process of responsibilinctions as designed and revisiting or introducing processes using Information Technology Information Library (ITIL) amework.-ESSENTIAL DUTIES AND RESPONSIBILITIES include tllowing. Other duties may be assigned.-:
Drive the assessment, planning and authorization of changes to the IT production environment. Minimize disruption of services due to improper change implementation. Drive the identification of the root cause of Incidents or their prevention. Ensure services are stable, timely and accurate and Incidents neither occur nor recucusing on incident prevention. Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship. Seek out, understand and interpret the IT organization and Jabil process requirements. Participate in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy. Develop process tools and templates cilitate process consistency and effectiveness. Maintain concise process management documentation and ensure process information repository is complete and accurate. Oversee the day-to-day administration and operation of the process of his/her responsibilities and associatedtools (Global, Regions, Sites level as assigned). Ensure process controls are monitored and in compliance with Jabil audit requirements ad compliance programs (e.G. Sarbanes-Oxley). Monitor process performance against Key Performance Indicators and other measurements, prepare and analyze process management reports. Participate in the processes and tool improvement initiatives. Provide practical and technical consulting and mentoring on process utilization. Ensure Customer Satisfaction with the utilization and results of the process. Participate in the exchange of ideas and information within the department. Organize verbal and written ideas clearly and use an appropriate business style. Ask questions; encourage inpom team members. Provide regular updates to appropriate managers. Identify creative ways to reduce cost by streamlining processes and systems (i.E. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). Drive continuous improvement through trend reporting analysis and metrics management. Assure that procedures and work instructions are efficient and not redundant. Offer new ideas and suggestior improvement. Identify and implement new practices and processes that are " Best eld." Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority. Confer with reporting manager on complex or unusual situations. Establish new measurement systems if/where possible. Exchange knowledge and information with other Jabcilities to ensure best practices are shared throughout the Jabil organization. Ensure % adherence to all company policies and procedures (i.E. Health, Safety and ) Maintain discretion and confidentiality in all áreas pertaining to data and proprietary information, whether internal to Jabil or customer specific. Interpret a variety of instructiornished in written, oral, diagram or schedurm. Maintain discretion and confidentiality in all áreas pertaining to the IT systems. Understand and embrace the business and IT strategic direction. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Comply allow all procedures within the company security policy.-MINIMUM REQUIREMENTS--Bachelor's degree in computer science or
