Information Technology Service Desk

We are hiring for aService Desk (Help desk)

**Requirements**:
Essential advanced English

IT Service Desk experience 1-5yrs

Good English communication skills written and oral.

Excellent troubleshooting skills (O365/VPN/Empresa de teIecomunicacionespe/Printer/Active Directory/MS-Office etc)

Understanding of Windows 7 & operating system

Assisting with configuring/troubleshooting of Software and Hardware

Experience working with ServiceNow to log, track, close tickets

Excellent telephone etiquettes and customer service

Excellent troubleshooting skills

Knowledge of Microsoft based operating systems with emphasis on Windows X

Experience with using and troubleshooting Outlook within a network environment(permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets)

Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

Basic understanding of PC hardware set-up and configuration.

Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.

Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts

Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.

Excellent time management skills and ability to work under pressure

Continuous commitment to professional development