Infosys | Senior Operations Manager

Detalles de la oferta

.Job DescriptionEducation: Graduate / Engineer. Demonstrated academic achievement with qualifications in Information Technology, Engineering, Business, Economics, Mathematics, Law or Science.MBA desired.Experience: Around 8-12 years of work experience in sourcing, IT and software category management, client management, procurement consulting, sourcing, source-to-contract process, spend analysis, and contract management.Behaviors & Attributes:Capable of leading sourcing teams specialized in source-to-contract work.Excellent client management skills, able to communicate to the point in a quick and effective manner.Ability to summarize information.Excellent communication skills.Excellent presentation skills.Strong team building skills.Deep domain knowledge in sourcing & procurement.Mentoring and coaching skills for sourcing specialists.Capable of critical thinking and identifying opportunities.Confident ability to prioritize own work often within tight deadlines.Ability to work with international teams and overseas stakeholders with proficiency.Strong customer service orientation.Strong leadership qualities.Results & outcome oriented.Enthusiastic and able to drive own activities.Role Activities:Effective performance management of team of sourcing specialists.Manage team SLAs and KPIs as agreed with the client.Lead governance calls with client stakeholders.Manage client escalations and rectify service delivery issues, both from short term and long term perspective.Run end-to-end sourcing projects (e.G., scope clarifications with business, RFx development, NDA management, supplier communication, RFx execution, pricing analysis, commercial negotiations, draft contracts and recommendation summarization) based on predefined service levels, managing multiple simple and/or intermediate projects simultaneously along with team management.Participate actively in peer reviews for other team members' projects and check for quality, consistency, and compliance with Infosys quality methodology and client specific requirements.Follow the deliverable schedule for the team and ensure delivery of output within client timeframes and quality.Proactively work on team ideation and constant process improvement as a team lead.EEO/About UsAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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