Infraestructure Site Lead (Queretaro Site) About Abbott Abbott, a global leading healthcare company, is investing in Mexico. We are building a manufacturing facility in Querétaro. In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. This facility will offer 1,200 local new jobs and will be the first health manufacturing facility in Querétaro (pioneers for healthcare Hub). Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Directs, manages, plans and administers the operational and administrative activities of an infrastructure operations section within one major country, multiple countries within one region or entire region for a line of business. Direct responsibility includes day-to-day support of IT team members, support tasks and issues. Manages managed service supplier performance for area of responsibility. Maintains personnel budget responsibility and HR responsibilities for direct team members. What You'll Do Understands organization's vision, goals and strategies. Aligns department priorities appropriately, determines critical success factors, evaluates and pursues initiatives based on fit with strategies. Cultivates and maintains customer relationships reinforced by regular communication on project status, issue management, service delivery and associated strategies.Organizes, supports, and operates infrastructure services that are aligned with the standards for Abbott's IT Strategy Platform; includes business case preparation and the development of communication and marketing plans.Ensures the documentation for the analysis and design of infrastructure (data network technologies, computing platforms, collaboration/messaging platforms, etc.) supporting enterprise, common, shared and divisional applications is completed. This includes hardware, operating systems and/or infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems.Responsible for level 2 operational support of complex voice/data network technologies, computing platforms and collaboration/messaging platforms. Oversees the execution of provided documentation. Responsible for Region wide support organizations (Center of Excellence), Organization participates in Global Support Mode.Responsible to develop and update Datacenter recovery plans for the area of responsibility and to assist with development of System recovery strategies and plans. Responsible to ensure correct data backup execution. Coordinates the execution of disaster recovery tests with divisions, BTS and Managed Service provider contacts.Responsible for ensuring direct staff is trained, and properly follows procedures that comply with CRQS Policies, BTS SOP's, Sarbanes-Oxley controls, FDA and GMP requirements. Sustains continuous improvement across the organization through the development, implementation and maintenance of process improvement programs.Ensures the execution of installation, testing procedures of enterprise-wide systems for complex voice/data network technologies, computing platforms, collaboration/messaging platforms and/or business applications.Provides service consulting, operational and business systems analysis support for IT infrastructure Services to support customer business requirements.Oversees operations tasks performed by other BTS lines of business, or Divisional IT staff. Manages priority conflicts with peer BTS organization or Divisional management.Responsible to assign resources to support other BTS lines of business site operations in collaboration with the Regional Operations Manager and the Regional Line of Business manager. Required Qualifications Education: Bachelor's degreeMinimum 5 years of experience in the role, experience in industry-specificEnglish B2; English language is required, skilled in time management and the ability to prioritize tasks.ITIL, PMI certifications desiredYears of experience, both overall and any industry-specific experience needed: +5 years professional experience in Controlling or Cost Accounting.Local site Network, Data Center, voice/data, computer platforms maintenance and design of infrastructure. Apply NowFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: IT Operations DIVISION: BTS Business Technology Services LOCATION: Mexico > Queretaro : Fray Junipero Serra 21260 ADDITIONAL LOCATIONS:WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable
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