qThis is an infrastructure position within the Site Management discipline.
Career path includes advancement to management position within the Site Management structure and/or access to management position within other technical support areas, systems development, or team leadership.
The Americas Data Center environment is a fast-paced, demanding environment that requires a specialist to successfully multi-task BAU, technical request, and repair activities.
**Key Responsabilites**:
- Installing/de-installing/relocating all distributed systems, network and all Data Center hardware.
(servers, enclosures, standalone, routers, switches, encryptors, firewalls, etc.)
- Installing/extending/relocating all carrier circuits to the network hardware.
- Installing/de-installing/relocating all patch panels and cabling for systems and network hardware, using structuring cabling.
This activity is executed with excellent quality and with previous site surveys and measurements; additionally, labeling is performed for each single fiber or copper, using plastic pallets and standard labels.
Fibers and Copper Trunks, are also installed.
- Assist with any on site validation for hardware, network, names, or ports, with an approved ticket.
- Managing network ports and assist with all consumable capacities.
(cables, labels, rail kits, Trks, patch panels, etc.).
- Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping practices, walk-throughs, and best operations practices.
- Classify, clean, control, and have everything in order inside our Burn In Room and Component Room.
- Provide hands-on, break/fix level 2 support for the data center systems and communications environments on a 7x24 basis.
- Answer and validate all incoming calls to our hot-line for Data Center Access and break-fix reports.
- Once planed change controls are validated, assist to open the Data Center service door to allow Vendors or technical support access.
- Review, analyze, validate and flow Trellis tracks for all devices installed at the Data Center.
- Actively participates on all conference calls for new projects and initiatives.
- Assign rack location for new Carrier devices at Telco Rooms.
- When requested, with an approved change control, execute cabling test with Fluke Network devices.
- Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes.
- Manage CTI-approved third party vendors in support of local business service commitments and to assure adherence to Corporate and CTI standards.
- Provide clear and detailed turnover to next shift workers for continuity.
- Reviewing current day scratch list.
- When required, prepare manual move lists.
- Replacing any damaged media with approved tickets.
- Performing daily tape ejects to increase current day processing capacity.
- Monitoring of tape related console messages, working with the global command center and the on-site hardware teams, responding when necessary.
- Responding to automated trouble tickets and assist performing level 1, 2, and 3 break/fix activity for trouble related hardware and software.
- Managing all physical and electronic vaulting activity, Vertices.
- Prepare transfer documentation for media transfers.
- Understand the ETM/CTR process and prepare appropriate documentation.
- Creating, maintaining, and distributing offsite vendor slot capacity metrics.
- Responsible in following best practices and processes in degaussing and wiping of all hard-drives.
- Performs random audit checks and sampling.
- Remain current with all global procedures and provide input when appropriate.
- Participates in projects relating to tape/media.
- Modify retentions of different environments Production or UAT (Unisys, Tandem) with an approved ticket.
- Process of Re-labels tapes for the infrastructure Net-backup when it is requested with an approved CHG ticket.
- Assisting in supporting all reconciliation and QA efforts including: Trellis, Vertices, and Hard-drive inventory levels.
- Daily coordination of end-to-end management of all inventory requests including installs, de-installs and redeployed equipment with the team
- Ensure accurate and concise documentation is maintained at all times
- Ensure all equipment is properly labeled, bar coded and received in the systems within established SLO's
- Maintain asset management policies and procedures throughout device lifecycle
- Perform inventory audits on a weekly basis to ensure adequate consumables are available for use and place order requirements for purchasing replacement stock
- Responsible for all shipping, receiving and tracking of all incoming or outgoing equipment
- Assist in the coordination of project related activities outside of Business as Usual (BAU) activities
- Ability to lift 50 pounds
- Participates in physical reconciliation efforts
**Knowledge/Experience**:
- Previous work experience in a complex, enterprise data