Infrastructure Engineer (Mid - Senior Level)ERM is seeking an Infrastructure Engineer (Mid - Senior Level) to join our support team in Mexico City, Mexico. At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. Overview of the Infrastructure Engineering Role: Ensure that ERM's infrastructure is available at all times
Maintain Confidentiality, Integrity & Availability of Information
Act as internal escalation and engagement point for 3rd Party infrastructure services
Ensure that the integration of acquired companies' IT systems are smoothly transitioned into the ERM environment.
Provide support and technical direction in accordance with business requirements, relevant laws and regulations.
Participate in the development of Disaster Recovery & Business Continuity Planning
Liaise with third parties/suppliers/customers as appropriate and contribute to business strategy proposals.
Principal Responsibilities: Perform ongoing identification and mitigation of potential risks and their probable business impact
Support and manage servers, networks and associated infrastructure where appropriate
Assist in other activities of the Technology Services as directed
Identify, quantify, and prioritize risks against criteria for risk acceptance and objectives relevant to the agency
Document processes & procedures and update existing documentation
Provide guidance to less experienced members of the team.
Technical Knowledge, Skills and Experience: Substantial work experience in a technical analytical role responsible for maintaining enterprise infrastructure environments is essential
Degree educated or equivalent experience is essential
Extensive knowledge of Microsoft Server Operating Systems and Infrastructure services
Experience of implementing and running IaaS and PaaS solutions with public cloud providers (specifically MS Azure)
Extensive Experience of Microsoft Hyper-V virtualization and Azure virtualization technologies (e.g. AVD)
Extensive knowledge of Server hardware including Blade Chassis, rack systems and supporting infrastructure.
Extensive knowledge of Microsoft Active Directory, both on premise and MS Entra ID
Knowledge of Cisco and Meraki networking hardware, OS and technologies (Catalyst / Nexus switches, routers, ASA firewalls, VPN, APs)
Working Knowledge of PowerShell scripting.
Knowledge of NetApp and Dell storage technologies e.g. SAN and NAS
Knowledge of Commvault Simpana and Metallic backup solutions
Knowledge of monitoring solutions (SolarWinds Orion, WMI, SNMP, Azure)
Knowledge of networking technologies (LAN, WAN, VPN, DNS, DHCP etc.)
Knowledge of Riverbed WAN acceleration appliances and mobile would be advantageous.
Knowledge of Dev Ops methodologies (Azure Dev Ops)
Additional Knowledge, Skills and Experience: Excellent spoken and written English
Has strong communication, project and time management skills
Highly self-motivated and directed, with keen attention to detail
Gains the respect of colleagues and is a team player who is results driven
Ability to conduct research into issues and products as required
Proven analytical and problem-solving abilities especially under pressure situations
Ability to effectively prioritize tasks
Strong customer service orientation
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