At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
The Infrastructure Operations Engineering team (InfraOps) aims to further an industry leading developer experience at Lyft, by providing top-notch developer support for infrastructure platforms and tooling. InfraOps engineers serve as experts in the products and services offered by the Lyft Infrastructure organization. They find solutions to problems with the products and help other engineers work through technical difficulties. Through their investigations, they contribute their insights and learnings to improve the platforms and tooling they support, and gather data to drive prioritization. InfraOps engineers make future support work easier by creating and scaling tools and processes.
ResponsibilitiesTake ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the futureResearch, diagnose, troubleshoot, and debug customer issues encountered in the fieldEmbed in partner infrastructure team to provide better internal support & reduce the maintenance burden of software systemsHelp triage, debug and pull engineers to mitigate incidents and improve our systemsOwn, operate, and upgrade software systems within the InfraOps engineer's domainCollaborate with partner infra teams on initiatives and projects, such as automating systems & tasks, migrations, etcDevelop and contribute to internal and external knowledge basesBe a champion for Infra's customers and hold Infra teams to a high standard of customer serviceExperiencePassion for customer service and ownership of the customer experience including comprehensive issue resolutionUnderstanding of support organizations and key indicators that drive supportabilityExcellent written and verbal communication skills, problem solving skills, customer service and interpersonal skillsProficiency in Linux systems administration, including shell scripting and troubleshootingExperience debugging complex problems in distributed systemsExperience with BigData tools and processes Experience with SQLUnderstanding of APIs, microservices, and cloud computing technologyFamiliarity with Kubernetes or other container orchestration solutions is a plusExperience with Go, Python, or similar languagesThe passion and ability to learn new things, while never being satisfied with the status quoThis role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.
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