High School diploma or GED equivalent- Solid knowledge/experience using Cisco IOS (CLI) - CCNA Certification or equivalent level of domain. Might be evaluated during interviews.- Solid experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP. (Will be evaluated during interviews)- Demonstrable experience in PC repair, troubleshooting, deployment.- Solid IT experience with client, server, and network service delivery.Job summaryAbout OpsTech ITOperations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleThis role is required to travel according to business requirements due it´s scope of responsibilities.Key job responsibilitiesResponsibilities include, but are not limited to- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.- Ensure infrastructure networking and computing systems remain available during production hours.- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.- Manage local technical projects.- Maintain or create policies, procedures, and processes.- Identify root-causes of operational issues and process inefficiencies.A day in the life- Have the ticket cue up to date and following SLA- In very specific cases will be required to do work beyond the normal IT Scope but always following Policy- Is always encouraged to think outside the box- Its ok to ask for help, there is always eager to help in Amazon- Bachelor's degree in Computer science or IT related field.- Microsoft Active Directory- Data center infrastructure and facilities experience- Ability to explain complex IT concepts in simple terms- Ability to manage high priority projects- Excellent written and verbal communication skills- Proven ability to work successfully with limited supervision- Intermediate English (This role manage documentation with people outside the country)