IntroductionDST is a worldwide organization supporting development and test systems for both Internal and External clients including a variety of operating systems and middleware products.Your Role and ResponsibilitiesWe are looking for persons that can join our teams and participate in the execution of our service management projects. In this role, your contributions and new perspectives will be valuable in providing a high-quality user experience to our customers.Troubleshoot LAN, WAN impairments and outages on Palo Alto / Cisco based network infrastructureComplete engineer level tasks on the designated systemsHandle incident, change, problem, release management and continual service improvement tasksMaintain operation related communication and administration, solve service requests assigned by other support team/groupGenerate and update documentations and reportsSupport customer teamsCompliant with the business processes in operationsPerform weekend on-call support (rotation schedule) according to the schedule defined and announced by the managementRequired Technical and Professional ExpertiseMinimum of 5 years' experience in networking- Professional level Experience with Palo Alto and/or Cisco network equipment. Palo Alto Networks Certified Network Security Engineer (PCNSE) and/or Cisco Certified Network Professional (CCNP) and Security certifications are a plus.- Firewall experience in an enterprise environment 2+ years- Experience with Palo Alto Firewalls and/or Cisco Firepower Firewalls- LAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networks.- Ability to adapt quickly to changing technology requirements- Strong communication, presentation, and documentation skills- Strong understanding of networking and virtualization technologies- Support 2nd/3rd level operations and other support teams- Perform weekend on-call support (rotation schedule) according to the schedule defined and announced by the management- Excellent communication skills/command of EnglishPreferred Technical and Professional Expertise1. Experience with network monitoring tools2. Experience with public cloud environments and collocated datacenters3. Experience with Cisco Identity Services Engine (ISE)4. Scripting and automation5. Extensive experiences firewalls6. Nice to have experience in AWS or practitioner certification#J-18808-Ljbffr