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Job DescriptionWho we're looking forWe're looking for: A motivated self-starter who can handle a high-velocity customer service/sales approach while providing an excellent customer experience! Our Tactical Transaction team ISAE's are at the forefront of our customer experience new customers of Zendesk. In the role, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will do this by providing several touch points across the customer journey to help them have an informed buying decision. Ideal candidates joining our team will bring a consistent track record in achieving targets; Software/SaaS experience is a plus. Travel to a Zendesk office is required.
What you'll be doingProactively engage Zendesk prospects in an effort to generate demand.Actively resolve prospect and customer inquiries to drive pipeline and bookings.Become an expert on Zendesk products.Be the voice of our customers; understand their needs and make them champions.Meet or exceed SLAs and KPIs established for the role, including but not limited to: outbound activities, conversion rates, generated bookings, generated pipe-generation.What you bring to the roleExcellent written communication skills in English.Will require working with clients/prospects across Zendesk's global market.1+ years of sales experience; software/SaaS experience preferred.Real passion for Zendesk technology and quick ability to learn tools and processes.Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times.Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task.Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
About Zendesk - Champions of Customer Service Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ****** with your specific accommodation request.
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