**Inside Sales Manager**
**Company Introduction**
WorldStrides is the global leader in educational travel and experiential learning.
The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world.
WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.
Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.
**Inside Sales Manager Responsibilities**
**Team Leadership and Development**
- Recruit, hire, and train new inside sales representatives.
- Provide ongoing coaching, mentoring, and performance feedback to the sales team.
- Foster a positive and motivating work environment to ensure high employee engagement and productivity.
**Sales Strategy and Planning**
- Develop and implement effective sales strategies to achieve company sales targets.
- Set clear sales goals and objectives for the team and monitor progress towards achieving them.
- Analyze sales data and market trends to identify sales opportunities and areas for improvement.
**Customer Relationship Management**
- Build and maintain strong relationships with key clients and stakeholders.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Ensure high levels of customer satisfaction and retention.
**Performance Monitoring and Reporting**
- Track and analyze key sales metrics, including sales pipeline, conversion rates, and revenue.
- Prepare and present regular sales reports to senior management.
- Identify areas for improvement and implement corrective actions as needed.
**Sales Process Optimization**
- Continuously evaluate and improve sales processes and workflows to increase efficiency and effectiveness.
- Implement and manage sales tools and technologies to support the sales team.
- Ensure adherence to company policies and industry regulations.
**Collaboration and Communication**
- Work closely with other departments, such as marketing, product development, and customer support, to ensure alignment and coordination.
- Participate in cross-functional meetings and projects to drive company-wide initiatives.
- Communicate sales plans, strategies, and performance to internal stakeholders.
**Budget and Resource Management**
- Develop and manage the inside sales budget, ensuring efficient allocation of resources.
- Monitor and control expenses to stay within budget.
- Identify and recommend opportunities for cost savings and resource optimization.
**Market and Competitor Analysis**
- Conduct market research to stay informed about industry trends and competitors.
- Identify new market opportunities and potential threats.
- Develop strategies to differentiate the company from competitors.
**Training and Development**
- Design and deliver sales training programs to enhance the skills and knowledge of the sales team.
- Stay updated on industry best practices and emerging sales techniques.
- Encourage continuous learning and professional development within the team.
**Goal Setting and Performance Evaluation**
- Set SMART goals for the sales team and individual representatives.
- Conduct regular performance evaluations and provide constructive feedback.
- Recognize and reward top performers to motivate and retain talent.
**Minimum Qualifications**
- Management or leadership experience required
- Proficiency in using CRM software like Salesforce, HubSpot, or Microsoft CRM to manage customer interactions, track sales activities, and analyze customer data.
- Strong analytical skills to interpret sales data, generate reports, and make data-driven decisions.
Familiarity with tools like Excel, Google Sheets, or data visualization software such as Tableau or Power BI.
- Working knowledge of sales strategies and processes Excellent verbal and written communication
- Advanced English
- Demonstrated decision making, leadership, problem solving, and people skills
- Fluent in English & Spanish
- Must be accessible to the organization outside normal business hours
**Preferred Qualifications**
- Four year degree preferred or equivalent work experience
- 2+ years of sales experience
**Location(s)**
- Merida, MX
**_WorldStrides, a global organization, is committed to_**_ educate and serve communities worldwide.
Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible.
Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability._**
**_As an Equal Opportunity Employer, WorldStrides' is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging.
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