*This role is based at Mexico City*
Let's Talk About The Team And You
- The primary role of Sales Support professional is to sell ResMed's products and solutions to customers in an assigned territory and/or with specific accounts.
- Execute account strategy as defined by sales leaders by planning and positioning ResMed products and solutions to attain sales objectives and quota
- Develop an understanding of customers' business to identify needs and selling opportunities.
- Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
- Position ResMed products and services adoption to improve customer and patient outcomes.
- Develop, and grow customer relationships within assigned accounts and account managers.
- Ensure quality customer service and experience
- Act as the single point of customer contact to coordinate resolution of service incidents and escalation of technical issues
- Document activities within the Customer Relationship Management (CRM) system.
- Work closely with the Sales Management team in evaluating business conditions and sales trends.
- Develop and implement a proactive plan that involves service and support with Sales Management.
Let's Talk About Responsibilities
- Team player with a strong work ethic and a can-do attitude
- Excellence in all forms of virtual communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
- Proven experience working in a collaborative environment to achieve individual and team goals.
- Motivated, execution and results focus with accountability for continuous improvement and attention to detail.
- Demonstrated ability to provide excellent service internally and externally
- Self-starter with proven leadership qualities
- Demonstrated ability to develop and build strong customer relationships
Let's Talk Qualifications and Experience
- +1 years relevant business experience in B2B sales support; medical device industry experience and knowledge preferred
- BA/BS in a business discipline or equivalent experience