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**Inside Sales Representative****Monterrey, NL****About Optimas**:Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world.Optimas Manufacturing has been associated with the Fastener Industry for over 50 years.
We have experience in producing some of the most complex cold form components and engineered fasteners in the industry.
We have brought these unique manufacturing capabilities and technical knowledge to the marketplace and have successfully brought on new customers.
Due to this, we are looking for an Inside Sales Account Manager to join our team.
This individual will work with the internal stakeholders and New Business Development team to bring a highly personalized level of service and support to our new customer base.
**Position overview**:**Job description**We are currently seeking a highly-motivated, driven **Inside Sales Representative,** acting as a customer advocate within Optimas for a pool of Customer accounts.
The Inside Sales Representative is responsible for ensuring the customer continually receives professional world-class service from all Optimas departments and personnel.The Inside Sales Representative is also responsible for contributing to the success of Optimas' strategic objectives, driving organic growth by identifying and developing profitable new business opportunities with our customer base remotely, maximizing the potential of our technological tools and infrastructure.
**Main Responsibilities**Management of customer account responsibilities includes:- Providing communication between customers and all other Optimas Departments and personnel as necessary.- Effective communication skills to identify business opportunities remotely.- Extensive knowledge of Optimas' products and services offering.- Ability to analyze and decode information during the sales process, sharing customer's needs and requirements in terms of quantity, quality, time and budget.- Clear vision of Optima's capabilities and scope at a global / local level, as well as the ability to communicate them effectively with the customer.- To identify and assess the customer's critical needs and manage those requirements in collaboration with our internal teams.- Clarify and communicate all customer expectations and requirements including but not limited to: timing schedules, engineering requirements, pricing, quality and delivery.- Facilitate inter-departmental and Customer's communication to eliminate roadblocks- Develop working relationship with customers that will enhance Optimas' business opportunities and growth in market share.- Managing, preparing and coordinating RFQ's or identifying proper group to which to transfer- Providing and documenting Feedback on Optimas relationship.- Follow-up of the after-sales service process to guarantee customer's satisfaction