. Redefine the future of customer experiences. One conversation at a time. Were changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If youre ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, youre in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing How Youll Change Our Customers Lives: At Nextiva, our Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva combines communication channelsvoice, video, collaboration, SMS, and surveysto help businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results. Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying This person will be an employee of Nextiva, supporting Nextiva customers This position will be 100% on-site at our Nextiva Guadalajara office. Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico Be sure to check out our rewards & benefits listed below Solution Selling to Nextivas current customer base: Uncover Prospects' NeedsIdentify and understand prospects' pain pointsRecommend solutions based on their needs Pipeline Management: Create and manage a pipeline of opportunities with a minimum of 3x your quota assignmentAchieve at least 100% of assigned quota on a monthly and quarterly basisMaintain accurate Salesforce records for pipeline delivery Sales Execution: Deliver tailored demos of the Nextiva solution, showcasing how it delivers desired outcomesForecast accurately on a daily, weekly, and monthly basisClose sales effectively, utilizing persuasive techniques Account Management: Maintain and increase existing customer accounts through upselling and cross-sellingBuild and manage a strong pipeline to ensure consistent quota achievement