Job Summary:
Leads and executes strategies relating to growing sales, profitability and increasing market share while delivering productivity and effectiveness through utilization of business processes, customer segmentation strategies, tool utilization, customer account management and ongoing coaching.
Principal Responsibilities:
- Establishes and sustains a positive and effective business relationship with customers and suppliers in order to promote and execute business needs and activities.
- Manages and monitors incoming sales opportunities and ensures a follow up process is in place to close each opportunity.
- Prepares weekly sales forecasts based upon backlog and new shippable bookings.
- Identifies and provides support to activities and process improvements that will optimize productivity.
- Implements training programs intended to educate and train new and existing personnel on products and services, business processes, tools, the selling process, and any other corporate mandated training.
- Implements, audits, and reviews policies and procedures utilized by the organization including compiling data, developing reports and performing analysis to help balance the workload activity of each employee.
- Provides direction, manages or supervises a staff to direct a variety of work including: assessing/assigning work, training and making hiring recommendations and compensation decisions.
- Acts as a change agent by ensuring employees have a good understanding of changes, ensuring readiness, and providing solutions and conflict resolution including payment of outstanding accounts payable accounts.
- Compiles and analyzes operational statistics in order to assess organizational effectiveness and identifies process improvement opportunities.
- Recruits, develops, trains, coaches, engages, and retains a high performing team that effectively supports customer programs, service, and products.
- Conducts regular meetings with teams to ensure all employees are aligned with business strategies and aware of business changes.
- Other duties as assigned.
Job Level Specifications:
- Manages experienced, professional employees and/or supervisors; and/or manages large, complex technical and/or business support teams.
Accountable for the performance and results of a team and/or department.
- Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department.
Adapts departmental plans and priorities to address resource and operational challenges.
Contributes to budget development and performance standards of department and direct reports.
- Assignments are defined in the form of objectives.
Decisions are guided by policies, procedures, business plans and independent judgment.
- Collaborates with team(s), customers/ clients, functional peer group managers and occasionally senior management.
Participates and presents at meetings with internal and external representatives.
- Decisions may have impact on work processes and outcomes.
Erroneous decisions or recommendations may result in serious delays and considerable expenditures of additional time, people and/or financial resources.
Work Experience:
- Typically 6+ years including 2+ years of supervisory experience
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics:
- Ability to travel approximately 25% of the time to customer sites or attend training including some overnight travel.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.