Install Readiness Coordination

Call center activity.
Time slot can be from 7 am till 7 pm (different shifts, need availability)- Fluent English spoken and written.- Location: Guadalajara, not a home office position.- Customer-facing role in the specified assigned Region.- Main task: to process customer´s purchase order process and follow up.
Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)- Excellence in customer service- Ensure high level of professionalism during all interactions with customers and prospects.- Prioritize workload.
High attention to detail and proven organization and administration skills.- Zero client escalations and adherence to all SLAs- Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.- Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency.
Meeting with Specific Schedules for coverage of assigned activities.- Any other activities or tasks related or complementary to his/her principal activities.
**Salary**: $14,000.00 per monthAbility to commute/relocate:- Guadalajara, Jal.
: Reliably commute or planning to relocate before starting work (required)