Customer relationship management
• Manages the equipment installation environment during installation activities
• Manages on-site communication with the customer for day to day installation and logistical activities
Project management
• Responsible for safe, high quality, and timely installation of the equipment following KONE installation methods throughout the installation process
• Is responsible for reporting installation progress to the installation supervisor.
• Ensures that shortages or damage are reported and replacement parts are ordered as soon as they are discovered
• Keeps the installation tooling safe and in good condition
• Ensures the security of the delivered equipment by means of correct storage and site handling
• Communicates with the builder to prevent interruptions to installation work
• Is familiar with the A.M. manual and aware of field letter updates
• Is responsible for the safe working environment within the confines of the installation activity including storage areas
Delivery
• Responsible for receiving, checking and storage of materials
• Carries out the installation according to pre-determined method instruction and schedule
• Submits reports of timekeeping, quality feedback forms and warranty claims for material
• Contributes to the ongoing improvement of the product by feedback to the supply line
Leadership / People management
• May be required by the supervisor to give training/coaching to trainees and helpers.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
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