The Insurance Operations Associate ll is responsible for supporting achievement of service level agreements within area of responsibility byfollowing established procedures to review, verify and process incoming insurance-related documentation and update system of record asrequired.**Key Responsibilities**:- Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation foraccuracy, researching exceptions, entering changes and updating system of record to ensure accuracy and completeness ofdatabase information.- Locate loans and match to excepted data by following established procedures to review captured documentation.- Conduct database searches for corresponding loans and update system of record.- Facilitate the achievement of service level agreements by entering data and processing assigned insurance-relateddocumentation queues quickly and accurately to meet department quality and productivity standards.- Build insurance operations skills and knowledge by participating in cross-training and learning additional processes andprocedures to support multiple workflows and contribute to effectiveness of team operations.JOB REQUIREMENTS**Preferred Qualifications**:Education and Experience- High school diploma or equivalent experience.- 1 or less years of experience.**Functional Skills**:- Ability to follow established procedures to complete data entry and processing tasks.- Basic knowledge of procedures and best practices for documentation processing.- Working knowledge of Microsoft Outlook, Word and Excel and Power point.- Ability to utilize effective research and investigative techniques.- Effective verbal and written communication skills.- Utilize established procedures to guide decision-making.- Maintain a professional, polished and poised demeanor.