.**Job Description**:Primary Purpose:Provide leadership and supervision to insurance operations team by delegating workload, monitoring and managing direct reports,collaborating with team management and guiding achievement of quality and productivity standards within area of responsibility.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentionedbelow. Specific activities may change from time to time.- Support insurance operations management team by overseeing completion of delegated tasks, distributing production andquality reports to individual team members and assisting with workflows as required to ensure accurate and timely processing ofinsurance-related documentation- Coach and develop team leads by supervising managerial responsibilities and providing advice and direction to ensure acohesive and effective approach to department leadership and guidance- Guide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of teammembers, monitoring adherence to established guidelines and collaborating with team management to recommendimprovements and share feedback on effectiveness of insurance servicing operations.- Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaboratingwith management to develop performance evaluations and promoting best practices to ensure effectiveness and achievement ofdepartment standardssupport multiple workflows and resolve complex, escalated processing issues- Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providingfeedback to achieve high productivity and meet service level expectations- Provide a positive environment by modeling cultural expectations and influencing others to reward performance and value "cando" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Adopt National General Insurance values in personal work behaviors, decision-making, contributions and interpersonalinteractions; manage own career development by soliciting feedback and valuing other perspectivesJOB REQUIREMENTS- Minimum Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions