Are you a highly organized, empathetic professional looking to make a real difference in the lives of families? Join our New York-based ABA therapy company as an Intake Coordinator, where you'll guide families through the onboarding process with care, precision, and professionalism. This work-from-home role offers the chance to combine your administrative skills and emotional intelligence to help families access essential ABA therapy and day school services.
The Role
What You'll Do
Intake Management
- Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
- Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.
Client Communication
- Serve as the primary point of contact for families, engaging primarily via phone.
- Collect required documentation, provide timely updates, and guide parents step-by-step through the intake process.
- Maintain a clear, compassionate, and professional tone in all interactions.
Document Processing
- Verify the accuracy and completion of all required forms, ensuring clinicians sign where necessary.
- Upload documents into Google Drive, send contracts via PandaDoc, and follow up to obtain signatures.
Insurance Verification & Data Entry
- Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
- Enter and manage client data in Central Reach, maintaining precision across all records.
Tracking & Follow-Ups
- Keep detailed and organized records of leads, follow-ups, and pending tasks.
- Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.
Attention to Detail
- Use standardized documents to ensure all client information matches requirements.
- Double-check details to prevent errors and streamline the onboarding process.
Software Proficiency
- Leverage tools like Google Drive, Excel (basic spreadsheets), and Central Reach to handle documentation, reporting, and administrative tasks.
Ideal Profile
What You Bring
- Outstanding Communication Skills: Exceptional written and verbal communication skills in English (Spanish fluency is a plus).
- Experience in Related Fields: Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.
- Detail-Oriented & Organized: Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.
- Emotional Intelligence: Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.
- Tech-Savviness:
Proficiency with Google Drive, Central Reach, Excel, and other administrative tools.
- Proactive & Reliable: A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.
Why You'll Love This Role
This role is ideal for someone who thrives in a fast-paced environment and is motivated by the opportunity to make a difference. You'll play a critical part in ensuring families receive the care they need, all from the comfort of your home. If you're an organized, compassionate professional with a strong customer service mindset, we'd love to hear from you!
Take the next step in your career and apply today to help families access life-changing therapy services!
Apply here:
What's on Offer?
- Flexible working options
- Join a well known brand within Hospital / Health Care / Healthtech
- A role that offers a breadth of learning opportunities