.Responsible for the independent delivery of profound administrative services in a local and a global context. Ensure service levels are delivered in line with site requirements.About the RoleYour responsibilities will include, but are not limited to:Review source documents such as faxed patient service request formsAccurate and timely data entry of source documents (within key performance indicators)Postal mail, email, or other source document intake, review and processingReview source documents for Potential Adverse Event identification and reportingFollows quality control processes to ensure data integrity; flags trends and communicates insights with supervisorParticipates in activities that improve department operations and/or support to the department for quality improvementsOther special projects as assignedWhat you'll bring to the role:Education: High school diploma requiredTravel requirements: No travel requirements. Role is office-based in Mexico City.Proximity and ability to commute to work onsite in torre Aleph, as this is a hybrid working model. 3 days in office, 2 days at home.When working from home, a quiet dedicated space with internet/WiFi service or the ability to obtain such service (Novartis offers a subsidy to partially cover the cost of this technology) where the employee can work without interruptionRequired Experience:1-2 years of general office experience or equivalent trainingMinimum of 1 year of data entry/computer experience in an office or healthcare related environmentNetwork computer system and personal computer proficiency; office copier, scanner,FAX machine, miscellaneous office equipment.Strong verbal and written communication skills, attention to detail, and interpersonal skills.Proficient in MS Outlook and basic MS Office tools (Word)Preferred Experience:Post-secondary education (certificate program, Associate's degree)Experience working with Salesforce CRMFamiliarity with HIPAA regulations and handling Protected Health InformationMedical office experience and familiarity with medical terminologyWhy Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up.Functional Area: Facilities & AdministrationJob Type: Full timeEmployment Type: RegularShift Work: NoAccessibility and accommodationNovartis is committed to work with and provide reasonable accommodation to individuals with disabilities