Position PurposeThe Intake Support Specialist Team Lead position will provide Red Carpet treatment to all our clients. With a proven track record of success in meeting deadlines and managing time, the person can lead and advise a team of Intake Support Specialists, providing training, guidance, and performance evaluations. Additionally, the candidate should have strong analytical and problem-solving skills and be fluent in both English and Spanish.Essential Job Functions & ResponsibilitiesCreate and execute training for new team membersFacilitate weekly team meetings to review questions and any process updatesLead team members to follow standard processesLearn, memorize, and research the case types we offer at the firm per Attorney's guidelinesQualify each client for a potential case type based on the Attorney's direction, training, FAQ documents, and other communicationsReview case pricing with clients and determine their best payment option to start a recommended case typeUse the Attorney's approved ethical sales scripts to convert potential leads into admitted clientsConvert qualified leads into clients based on the benefits and values of each case typeSchedule and follow up with all leads that have potential case typesAssist with escalating phone calls from dissatisfied clients or clients requesting additional informationEssential Skills, Knowledge & AbilitiesExcellent verbal and written communication skillsSales experienceWorld-class customer service skillsPositive attitudeProven ability to meet deadlines and time manage themselves and othersImpeccable organizational skills and attention to detailStrong analytical and problem-solving skillsAbility to prioritize tasks and delegate them when appropriateEnjoy working in a fast-paced, results-driven environmentProficient with Microsoft Office Suite or related softwareMinimum QualificationsBilingual (Spanish English) B2-C1Proficient with Microsoft Office Suite or related softwareHigh School Diploma or SimilarLeadership experienceKnowledge of project management softwareNegotiation skillsCreative thinking skillsSkills in analyzing metrics to provide feedback and look for points of improvementReporting RelationshipIntake Support Specialists#J-18808-Ljbffr