**Ready to lead, disrupt and reinvent the sleep industry?**We are **Emma - The Sleep Company**. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.**What you will do**:- You are responsible for co-leading the customer service process within Americas with resiliency- You will define the processes regarding best-in-class customer experience for retailers and end costumers- You ensure the availability of goods for our customers with our logistics team- You take care of a smooth processing of our customer inquiries, returns and complaints and leading agents working on issues- You are proactively in contact with our country teams and create a great relationship- You will make decisions independently from the beginning that are within your scope of work**What you´ll bring to us**:- You have a very good communication on English- You are passionate for CS and enjoy being the problem solver- You are a communicative team player- You have an independent, autonomous, and structured way of working and think in a solution-oriented manner- You are quick on the uptake and have an analytical approach to new tasks and problems- You can use MS-Office, especially Excel**Become an Emmie**Emma is transforming the world of sleep- **and we want the highest-performing people to help us pull it off. **We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
