Primary Job
- Timely tracking of shipments to exceed customer on-time pick-up and delivery expectations; proactive alternatives to prevent service failures.
- Customer Relationship-Consistent and professional communications; effective, prompt and courteous communications with respect to operations.
(when TC not available)
- Carrier Relationship-Productive carrier relationship maintenance and identify difficult situations to notify to TC.
- Bring support to achieve Internal Department Goals-Ensure appropriate use of internal high-service oriented by TC.
- Operating Metrics— Ensure all documents / references required by customer billing, are properly recorded on the system.
- Ensure daily updates for all shipments on the TMS according to the customer requirements established by TC.
Essential Functions
- Provide assistance to secure capacity for loads when requested by TC.
- Maintenance carrier communication to influence capacity awards during tight markets.
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Daily update load status in system, e.g.
loaded, pick-up, delivery, empty, etc.
- Promptly notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary or requested by TC.
- Maintain effective relationships with shippers and receivers through professional and timely communications.
- Follow-up with carrier regarding detention information when requested by TC.
- Gain knowledge regarding Carrier portal and other additional system tools.
- Identify patterns with shipper, receiver and carrier performance and suggest actions for improvement.
- Demonstrate ownership of assigned segments of business.
- Tracking and monitoring of shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc.
to accomplish Customer/Carrier equipment utilization
- Utilize TMS to actively manage on-time performance and automation objectives
- Suggest alternatives in the process for current operations.