PRIMARY JOB ACCOUNTABILITIES
- Supports functions in the day-to-day aspects of booking, shipping, tracking, on both import and export shipments.
- Timely tracking of shipments to exceed customer on-time pick-up and delivery expectations; proactive alternatives to prevent service failures.
- Customer Relationship - Consistent and professional communications; effective, prompt, and courteous communications with respect to operations, when needed to.
- Carrier Relationship - Productive carrier relationship, maintenance, and identification of difficult situations to notify to Capacity Specialist and / or Team Leader.
- Bring support to achieve Internal Department Goals.
- Operating Metrics - Ensure all documents / references required by customer billing, are properly recorded on the system.
- Ensure daily updates for all shipments on the TMS according to the customer requirements established.
ESSENTIAL FUNCTIONS AND TASKS
- Aids secure capacity for loads when requested.
- Maintenance carrier communication to influence capacity awards during tight markets.
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Daily update load status in system, e.g.
loaded, pick-up, delivery, empty, etc.
- Promptly notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary or requested.
- Maintain effective relationships with shippers and receivers through professional and timely communications.
- Follow-up with carrier regarding detention information when requested.
- Gain knowledge regarding Carrier Portal and other additional system tools.
- Identify patterns with shipper, receiver and carrier performance and suggest actions for improvement.
- Demonstrate ownership of assigned segments of business.
- Tracking and monitoring of shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc.
to accomplish Customer/Carrier equipment utilization
- Utilize TMS to actively manage on-time performance and automation objectives
- Suggest alternatives in the process for current operations.
KNOWLEDGE AND EXPERTISE
- Working Knowledge and Utilization of the TMS.
- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.
- Knowledge of the Customer's Business-Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.
- Transplace Expertise-Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.
- Geographical Expertise-Geographical understanding of the Mexico.
Understanding of mileage as it relates to the passage of time.
- Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.
COMPETENCIES
- Adaptability/Flexibility (Adapts to changes in the work environment to meet demands - Manages competing demands - Accepts criticism and feedback - Manages difficult situations objectively and rationally)
- Amicable and Trustworthy (Generally agreeable, builds rapport by garnering trust, easy to deal with, appropriately accommodating without resentment, and generally possesses a positive disposition)
- Analytical (Conducts a thorough search for relevant information when approaching problems - Grasps pertinent issues in all their complexity - Carefully weighs the impact of a broad range of related issues or factors - Requests the opinions and insights of others during problem-solving efforts, when appropriate)
- Sense of Urgency (Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed)
- Coordination & Collaboration (Ability to work together with internal and external contacts to link the responsibilities and actions of others and attain concord, including the ability to collaborate within Transplace teams to effectively leverage brokerage services)
- Communication Skills (Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner)
- Cost Conscious (Makes sound decisions that consider cost/benefit - Accurately estimates expenses, in mode selection, route planning and carrier selection and any other decision-making responsibilities - Shows innovation in reducing expenses)
- Decisive (Displays confidence in ability to make sound decisions - Supports, explains, and bases decisions on factual/logical information and good judgment - Includes appropriate people in decision-making process)
- Objective (Ability to deal with facts, conditions, and the impact on the business of Transplace without distortion from personal