.We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:Driven and future:Meet the teamStrategic Customer Engagement (SCE) serves to provide a single gateway into SuccessFactors services as delivered by the Product, Engineering, and Cloud Operations organizations. The team fills the role of trusted advisor, responsible for providing strategic customer engagement and advocacy services on behalf of the SAP People Solution organization.What you'll doPosition title:Intern:SAP SF HXM Technical Engagement Service Manager**Location**:Mexico City, Mexico (Remote 100)In this role, you'll:Support the SCE Technical Engagement Service Manager with their field support (e.G., CEE, CSM, AE), escalation support (e.G., Incident Management, Problem Management), and customer communications (e.G., RCA, Incident Communications, Change Maintenance Announcements)Responsibilities of the position may include:Maintain relationships with internal audiences and drive customer focus on all SCE initiatives:Quality Document Management System support.:Capture, document and communicate executive summary messages for operations related incidents to all internal and external stakeholders.:Develop communication strategies to effectively engage and inform a defined audience for SCE projects and initiatives.:Active participation in the Incident, Change and Problem management processes to represent and provide accurate and timely defined communication to customers.What you'll bringoriented and an innovative thinker.Importante empresa / Role Requirements:Currently pursuing a degree in Engineering, System Management, Information Technology, and other related field:Must be fluent in English and possess excellent written and verbal communication skills.:Work effectively in a virtual, global team and develop working relationships across the organisation and cultures.:Working on high visibility incident management or issue escalation and resolution initiatives:Ability to convert complex technical information and translate it to business language for consumption by our customers and stakeholders.:Great analytical skills leveraging a data driven approach.:Exceptional attention to detail as it relates to process and documentation.:Strong time management skills.:Working knowledge of the ITIL framework.:Ability to work in a fast:Paced environment, handling multiple priorities.:Excellent critical thinking and problem:Solving skills.We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively