Position TitleIntern - Ticket AdministrationDepartment(s)TMReports toSr. Manager, Operations**Primary Job Accountabilities**- The Customer Service Specialist on tickets administration shall keep the tickets follow up file as instructed by his direct boss- Delivering the updates to the mentioned file shall occur on the times and dates indicated to keep information with no more than 2 days of age.**Essential Functions and Tasks- Update the Tickets Follow up File every Monday, Wednesday and Friday no later than 5:00 PM- Contact with the specific users to obtain further comments- Prepare customer specific reports as needed, instructions on how to prepare them and its content,**Knowledge and Expertise**- Sufficient understanding on follow-up activities- Microsoft office tools utilization- Organized and structure to provide accurate information to users- Understanding in logistic operations (operational background)- Be proficient to manage TMS as the main working tool.**Competencies**- Planning and organization: use time efficiently. Prioritize and plan work activities. He/she anticipates situations in advance and prepares to face them. Integrate changes seamlessly.- Adaptability / Flexibility adapts to changes in the work environment to meet demands. Manage competitive demands. Accept criticism and comments. Manage difficult situations objectively and rationally.- Sense of Urgency: Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed.- Multi-Tasking: handle multiple tasks simultaneously. Prioritize and organize assignments to make efficient use of time with great attention to detail.**Skills**- Organized- Work under pressure- Prioritization- Problem solving- Analytics- Bilingual- Proper communication abilities**Travel**- _Extensive travel is not required; however, availability is required_**Experience**Education- Studying engineering or similar- Bachelor's degree may be substituted for work experience requirements- Fluent English**Restrictions**Education**: Required- Undergraduate Degree or better in Logistics /Supply Chain Management or related field- Undergraduate Degree or better in Engineering or related field**Skills**: Required- Microsoft Word- Microsoft Excel- Bilingual English/Spanish**Behaviors**: Preferred- Detallista: Capaz de realizar una tarea determinada con todos los detalles necesarios para hacer el trabajo bien hecho- Trabaja en equipo: Trabaja bien como un miembro de un grupo- Innovador: Continuamente presenta nuevas ideas y demuestra ideas originales- Entusiasta: Demuestra interés y placer intensos y desbordantes**Motivations**: Preferred- Espíritu emprendedor: Inspirado al buen desempeño por la capacidad para incentivar nuevas empresas en el negocio- Logro de objetivos: Inspirado al buen desempeño mediante la ejecución de tareas- Arranque automático: Inspirado al buen desempeño sin ayuda externa