Internal Customer Agent

Vacante para la empresa Herbalife Internacional de México en Guadalajara, JaliscoGlobal leading transnational company in the marketing and distribution of food supplements is looking for candidates with the following profile: Internal Customer Agent SupportActivities:Resolve all day-to-day related issues and inquiries raised by employees, internal and external parties through Ticketing systemEnsure compliance to helpdesk and case management policiesPerform all support and case management service activitiesReview queries for all relevant process areas (like Human Resources, Finance, etc.)Monitor existing ticket queues, resolve and send resolutions to requestor where possible, transfer requests and inform users on lead times according to set guidelines.Requirements:Bachelor or technical career completedService FocusedAbility to interact with other areasExcellent verbal and written skills in EnglishOrganizedAdaptableMicrosoft OfficeWe offer:Competitive salary - weekly payBenefits of law and superiorsDirect hireInsurance of major medical expensesDental and vision insuranceLife insuranceAnnual bonus30 days bonusFood vouchers- weekly payment75% vacation bonusSavings bank12 days of vacation + 1 wildcard daySubsidized dining roomGymParking lotGame roomLearning platformsEmployment stabilityProfessional growthSchedule: Monday to Friday Hybrid: 3 days on site 2 days at home 10 am to 7 pmPlace: Av. Camino al ItesoNivel de educación deseada:Media SuperiorNivel de experiencia deseada:Nivel MedioFunción departamental:Atención al clienteIndustria:Bienestar y FitnessHabilidades:Customer ServiceTickets Service ManagementEsta vacante viene de la bolsa de empleo Talenteca.com: