.**Company Description**Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.**What's the role?**As an Internal Tools Specialist, you will play a critical role in enhancing and maintaining the systems that support Etsy's internal operations, ensuring our team can work efficiently and optimally.This is a full-time position reporting to the Manager, Internal Tools. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.**What's this team like at Etsy?**The Internal Tools team handles, recommends, and reports on tools that impact the agent experience. The team ensures tools are seamlessly integrated and maintained to meet our agent support needs. Their ultimate goal is to drive agent efficiency and ease of use when supporting our buyers and sellers.**What does the day-to-day look like?**- Tool Access: You will own onboarding and off-boarding agents to the tools they need to complete their jobs, ensuring they have the accurate permissions and access.- Vendor Contract & License Management: You will be responsible for supervising vendor contracts, auditing agent seats or vendor licenses to ensure budget alignment, and assist in renewal decision making.- Project participation: You'll play a key role in large-scale projects, assigned to specific tasks and to ensure timelines are maintained. This might involve collaborating with multi-functional teams, collecting requirements, and handling timelines.- Creative problem-solving: You'll support Internal Tool Managers, problem-solving, identifying and resolving technical issues that arise within Etsy's agent native tool suite Assembled agent assist and workforce management tools.- Collaborate with engineers: You'll work closely with our engineering team to raise sophisticated technical issues, provide insights on system performance and chip in to the development of new features and functionalities.- Documentation: You'll build clear and concise documentation of workflows, troubleshooting guides, and standard processes. This ensures knowledge sharing and consistency across the team.- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law