**Job Summary and Scope**:Briefly describe why the role exists and the scope of management responsibilities
Under general supervision and following established guidelines, performs key collection functions for assigned accounts. Optimizes cash flow by providing excellent investigative, problem solving and account reconciliation skills. Must possess effective verbal and written communication skills in English and spanish as this position interfaces with a wide range of external and internal international customers.
**Responsibilities**: Briefly describe what this person would be accountable for in their performance reviews (e.g., project implementation, report creation, process management, trade-off decisions). List the accountabilities in order of importance to the enterprise.
Strong customer focused orientation. Establishes and maintains positive relationships with customers both internal and external.
Strong organizational and project management skills.
Monitors a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
Collects relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos and on account payments.
Documents all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
Proficient in gaining access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
Researches and resolves customer disputes and issues.
Identifies and follows up on customer payment issues regarding terms of sale.
Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
Escalate as needed to credit manager for direction if impasse is reached.
Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
Insures customer billing address and terms are accurately reflected in the Customer Master File.
Prepares reports to reflect status of collection activity and key delinquency issues.
Reconciliation of account balances including following up on unauthorized short payments as well as any over payments. (Unless being worked by Deductions team)
Identify and reconcile sales tax deductions by either collecting these deductions or securing the required exemption certificate.
Process credit card payments as required and be sure they are approved.
Ability to develop strategy while engaging effective tactics for consistent acceptable results.
General understanding of accounting as it relates to accounts receivable principles.
**Order Review Responsibility**
Initiates appropriate credit action on those orders that have failed the credit checking review as guided by Veritiv Policies.
Has basic understanding of credit, risk factors and D&B reports.
Has ability to make judgments and release orders for multiple collectors based on manager's guidelines for over limit and past due situations.
Contacts customer or has collector contact customer for payment information.
Knows when to escalate to credit manager.
Is skilled in handling and communicating to sales and customer when appropriately leveraging orders.
Requests increased credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.
Communicates negative payment trends and other critical customer issues to Sales and the Financial Analyst group.
Communicates customer referral order issues with Credit management and Sales to affect resolutions in line with Corporate objectives.
Ability to understand and interpret market factors and risk
**Other Responsibilities /Skills**
Maintains effective communication and negotiation skills with external customers effect collections while maintaining customer good will.
Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
