International Customer Service Representative

**MAIN RESPONSIBILITIES:- Order Management: Order entry, generate Order Ack, demand analytics, expedites, etc. upon all types of incoming, including ERP, EDI and / or customer portal management.- Customer Communication: Management of all communications; follow-up, customer meetings and actions as relevant.- Efficient and effective problem solution. Allowing no problem to linger being 24 hours, unless there are extenuating circumstances justifying an extension.- Issue credits to customers for claims, discounts, price differences or rebates (ERP & related tools management)- Proactively advise customers shipments re-promise dates- Confirm orders and ASN thru Customers Portal- Shipments arrangements and support: share and generate shipping documentation (i.E. Proforma Invoices, etc.). Daily monitoring and analysis for customer open orders for shipments that should be made from El Paso, TX & GDL- Support Kan Ban maintenance of inventory (inventory management).- Maintenance of Customer Process Profiles, Desk Profiles and ISO Procedures- Set up new accounts into Customer Database based in ITC requirements- Set up new PCN into Product Database- **JOB REQUIREMENTS**:- **EDUCATION**:University degree in Administration, International Business or related. Industrial Engineering is also acceptable.- **EXPERIENCE**:Strong International Customer Service background. Export and Letter of Credits policies knowledge. Computer literacy/knowledge. Superior communication and strong communication and organizational skills. Ability to work under pressure, respecting deadlines and delivering results.- **SKILLS**: Proficiency in Microsoft Outlook, Word, Excel, Export, L/C Procecess and Procedures.- **LANGUAGE**:> 90 % - must possess excellent English comprehension, writing and conversational speaking skills.