.Wake up each day to be part of a **movement.** A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.**Our people deliver.®****Empowerment, active listening, **and **creative thinking** are a few attributes AIT teammates exercise to deliver a world-class customer experience.**Position Overview**:The**_ Operations Agent _**has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.**What You Will Be Doing Day-to-Day**:- Quoting and routing freight across multiple transportation modes and services- Tracking and tracing shipments- Troubleshooting and overcoming operational challenges- Assisting local sales and domestic offices with air freight issues.- Duties include interfacing with Account Executives, Station Managers, Station Owners, Customers, and other transportation companies.- Other duties and responsibilities will be assigned as business demands deem necessary.**What We Look for in Teammates**:- A team player who works well with others - being respectful to our teammates is a Core Value- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role- Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently- Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture**Other Skills We Hope to See**:- High School graduate with some college preferred- 0-3 years of freight forwarding experience- Ability to multi-task with strong attention to detail- MS Word, Excel, Outlook, and CargoWise experience is recommended- Individual must have excellent communication skills- Proficient in Microsoft Office suite- Excellent communication skills both verbal and written- Ability to multi-task in a high volume, fast-paced working environment- High attention to detail and strong organizing skills- Ability to work autonomously as well as within a team environment**What AIT Can Offer You**:In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually