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Resumen: The International Operations Agent II is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.
**Responsabilidades**:- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.- Prepare profitable quotations accurately.- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.- Coordinate the day to day import and/or export of products, including reviewing orders and documents.- Track and communicate all delays, damages, problems and work to resolve customer issues.- Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
Identify and rectify if a shipment has deviated from its schedule.- Coordinate recovery/delivery schedules with various cartage agents and international partners.- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.- Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.- Ensure all shipments are properly billed within company guidelines and timelines