International Tech Support

Think ahead, connect and achieve: With these values, we think beyond the boundaries of what is feasible and create outstanding products and solutions in Perfect Charging, Perfect Welding and Solar Energy. Our secret: We research in laboratories that are well-equipped, work closely with our customers worldwide and appreciate people that move things forward.**Requirements**:- Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity.- Knowledge of information and network technologies/ Solid technical understanding of Solar PV and electronics.Ability to prioritize and problem solving.- Strong work ethics and team player.- Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience an advantage).- Excellent written and verbal communication skills - particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.- English language written and spoken skills (minimum C1 level) & Spanish as native language.- Willingness to travel nationally and internationally when it is required.Tasks and Responsibilities:Contact person for technical questions from colleagues in both local and international departments.- Liaise with Technical Support International as well as the service, sales and repair center departments to ensure cases are processed effectively.- Accurate documentation of all support cases, including customer and internal communication.- Actively collaboration with Fronius International. (Corporate in Austria)- Support to market in Mexico when it is required.