International Tech Support

**Requirement**s**:- Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity.- Knowledge of information and network technologies/ Solid technical understanding of Solar PV and electronics.- Ability to prioritize and problem solving.- Strong work ethics and team player.- Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience an advantage).- Excellent written and verbal communication skills - particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.- English language written and spoken skills (minimum C1 level) & Spanish as native language.- Willingness to travel nationally and internationally when it is required.**Tasks and Responsibilitie**s**:- Contact person for technical questions from colleagues in both local and international departments.- Liaise with Technical Support International as well as the service, sales and repair center departments to ensure cases are processed effectively.- Accurate documentation of all support cases, including customer and internal communication.- Actively collaboration with Fronius International. (Corporate in Austria)- Support to market in Mexico when it is required.**We offer**:- Benefits over the law.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $18,000.00 - $21,000.00 al mesBeneficios:- Días por enfermedad- Estacionamiento de la empresa- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de vida- Teléfono de la empresaHorario:- Turno de 8 horasPago complementario:- Bono trimestralExperiência:- Atención al cliente: 1 año (Deseable)