**Ready to lead, disrupt and reinvent the sleep industry?
**
We are
**Emma - The Sleep Company**.
We revolutionize sleep by pushing the boundaries of what technology can do for rest.
Our aim is to awaken people's best by enhancing their sleep.
We are one of Europe's fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.
**What you will do**:
- You will support the entire customer order fulfillment cycle to ensure a seamless order flow in compliance with organizational policies.
- You will assist in the coordination with the Operational teams in the fulfillment of the warehouse inventory requirements.
- You will be supporting order delivery date commitments based on current inventory and logistics capacity in close coordination with the Ops Managers.
- You will keep Country Operations informed on open orders status.
- You will proactively monitor daily order issues and perform stuck releases to prevent any order processing delays (aging orders).
- You will conduct Root Cause Analysis and identify system and process requirements to develop suggestions for optimization.
- You will actively work on the automation of the Order Management process to increase its efficiency and effectiveness.
**What do we need**:
- You have strong executional leadership and an automation mindset to perform and implement order management processes and projects.
- You are very appealing to technology and understand basic concepts of e-commerce connectivity (API's, FTP transfers, etc.).
- You are comfortable with numbers, analytical, and have a data-driven approach in problem-solving with a hint of creativity that fosters innovation.
- You are proactive and agile with a strong commitment to delivering what is promised.
- You have good interpersonal and communication skills, who can easily navigate within the organization to collaborate with different teams.
**What we offer**:
- A combination of personal and company growth to accelerate your career and help you reach your goals
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
- Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA
- To work and learn from experts in diverse fields and get to know your team members at exciting company events
- You will be hired directly by Emma Mexico
**Become an Emmie**
Our work culture is built on strong values promoting community, agility, and ownership.
Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally.
Emma proudly celebrates diversity.
We are an equal opportunity employer committed to promoting inclusion in our workplace.
We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.