.CyraCom International is a leading provider of Interpretation Services in the US and we are thrilled to be opening our first contact center in Guadalajara, Jalisco! We are seeking experienced Bilingual Contact Center Supervisors to serve as the first-line supervisor directly overseeing the job performance of interpreters and contributing to the coordination and continuous improvement of a call center. An incumbent is accountable for coaching, training and trouble-shooting with assigned interpreters. This position supervises performs the work of interpreters in addition to supervising.As an Interpreter Supervisor, you will:- Supervise staff by assigning tasks, monitoring work performance, coaching, and counseling.- Participate in improving quality service through training and coaching of direct reports.- Recommend and administer corrective actions, including termination.- Resolve problems directly through coaching of subordinates and/or collaboration with peers and management.- Manage key performance indicators and interpreter payroll metrics.- Conduct regular monitoring of interpreter calls in order to identify and address performance opportunities across all Centers.- Provide meaning for meaning interpretation.- Follow CyraCom's interpreter protocol in accordance with CyraCom training and policies and procedures.- Follow all CyraCom policies and procedures related to information confidentiality and interpreter ethics.- Attend all required training for interpreters, such as training by the CyraCom International Training and Development Department.- Maintain confidentiality in accordance with CyraCom Interpreter policies.- Use standard office equipment such as telephones, computers, copiers, and fax machines.- All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.As an Interpreter Supervisor, you must be:- Skilled at adjusting to rapidly changing circumstances.- Able to react calmly and effectively in emergencies.- Skilled at organizing work, prioritizing duties, and delegating work appropriately to staff.- Skilled at timely addressing uncomfortable or difficult employee performance issues and situations, working towards an effective resolution.- Skilled in the use of Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or other internet browser).- Skilled in establishing and maintaining effective work relationships.- Skilled at communicating, both verbally and written