The Investigator Payment Group works closely with other ICON departments to facilitate timely and accurate delivery of investigator payments in accordance with the executed contracts and adhering to ICON policies and procedures where ICON is contracted to deliver payment services.
What you will be doing: Support the Investigator Payments team with setup and maintenance of ICON's investigators payments as appropriate.Act as the main point of contact for customer concerns in the absence of a more senior member of the IPG team.Continuously seek to improve job performance and knowledge of IPG systems and processes.Support Clinical staff in executing accurate, timely, and efficient investigator payments in accordance with investigator contracts.Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers regarding payment inquiries and handle their expectations accordingly.Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal, and contracts to ensure payment queries are resolved speedily.Build and maintain productive working relationships with Clinical teams and other ancillary department staff to effectively handle their needs and expectations in relation to payments. You are: Minimum of 2 years relevant work experience preferred, or has proven aptitude necessary to execute this role.Ability to liaise successfully with all levels of management at ICON, vendors, and clients.Good working knowledge of PC applications (Excel, Word, Outlook, and Access).Excellent organizational, administration, and problem-solving skills.Excellent written and verbal communication skills.Excellent Customer Relationship Management skills. Ability to easily adapt to a dynamic environment working to strict deadlines and targets.Good numerical ability is an advantage.Bachelor's degree or local equivalent in a related field.What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits designed to be competitive within each country and focused on well-being and work-life balance opportunities for you and your family.
Examples of our benefits include:
Various annual leave entitlementsA range of health insurance offerings to suit you and your family's needsCompetitive retirement planning offerings to maximize savings and plan with confidence for the years aheadGlobal Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-beingLife assuranceFlexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among othersAt ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative, helping us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we've done to become a more inclusive organization. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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