**About Us**:
We are AMS. We are a talent solutions business. Working with clients across the globe, we have learnt what it takes to build a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage - whether that talent is external to your business or already inside it. Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success. 10,000+ experts, across 120+ countries, speaking more than 50 languages, delivering projects for the world's most admired companies. We are AMS. This is what we do. Talent is our world.
**The Role**:
Sales Order Team Leader has a critical role to play in that business change and is required to present good leadership skills as well as solid operational understanding of activities in a customer invoicing process in order to build and lead a high performing and engaged team located in Mexico.
**Key Accountabilities**:
A central Sales Order team in finance operations department will support the timely & accurate customer invoicing and a proper revenue recognition in AMS accounting ledger. The role will directly manage sales order specialist and coordinators.
**Key Responsibilities**
- Building and leading the local team of 4-10 Sales Order specialists in Mexico
- Ensuring high team morale and performance in a right-sized team
- Supporting Sales Order Manager and be a point of escalation for Sales Order team
- Embedding a continuous improvement mindset and leading CI initiatives to improve quality, efficiency and to reduce the workload level seasonality (e.g. during month end)
- Contributing to an efficient risk management environment and implementing and maintaining the suitable internal controls
- Quality Management including building and maintaining knowledge base and supporting the personal development
- Building a strong back-up structure that allows proper workload allocation and reduces the operational pressure
- Holiday planning for the team to avoid high planned absenteeism and reduces the risk during ad-hoc absences or during high workload season
- Team performance management including regular KPI reporting and individual conversations
- Understanding the operational activities and ability to support or own processes run by Sales Order team
- Translating the departmental objectives into individuals' goals
- Building partnership with stakeholders in Finance, CST and Delivery
**Skills & Experience**:
**Critical Knowledge, Skills and Experience**
- Ability to lead the high performing and engaged team
- Cross-functional knowledge to understand how the sales order activities impact the profitability, accounting, cash management, local reporting needs
- Proficiency in extracting, analysing and summarising the numerical transactional data, including experience in data analysis in MS Excel
- Ability to understand the contractual terms impacting the value and timeline of customer invoicing
- Ability to recommend and justify operational changes with reference to other teams' business needs
- Good understanding of services offered by AMS
- Continuous improvement mindset
**Desirable Knowledge, Skills and Experience**
- Project management and change management experience
- Experience in customer invoicing in a multinational environment
- Performance management experience
- Experience in using ATS, Decisions or MS D365
- Experience in working with senior leadership team
- Risk management and quality management experience
**Other**:
At AMS, different is not just good, it's valuable. As a global organization, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability and all other categories protected by law.
