Ipc Analyst (Servicenow)

If you want to be part of a great company, with wide brand recognition, this is your place to work.

Join our team as: IPC Analyst

Your main functions:
Assure the Operative Management delivery for the Incident, Problem and Change Management processes.

Desing and assure the continuos improvement for IPC Processes.

Measure IPC processes perfromance and Operation teams.

Design and execute the vision for the evolution and automation of IPC supported by Servicenow tool.

Define and follow up continuos improvements actions

Create processes performance reports

Suppot Company operation on ITIL processes alignment

Coordinate definition of blackout and maintenance windows (monthly and annual)

Benefits we have for you:

- Competitive base salary
- Benefits of law (IMSS, Vacations, Christmas Bonus, Vacation Bonus)
- 100% IMSS contribution
- Job growth
- Benefits above the law
- Excellent work environment.

**Requirements**:
IT Career or similar

Experience on ITIL Processes / Certification on ITIL desirable

Experience on the IPC process wirh servicenow

Data Analysis Skills (Excel, SQL, Power BI)

Project management and Team Management experience

IT operation experience / Techncal IT background desirable

Advanced English required

+ 3 years runing Incident / Problem / Change processes

Do you want an interview?