.EY- Global Delivery Services (GDS) – People Consulting (PC) – Work Force Management (WFM) – ManagerManaging global workforce in today's fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you'll be part of a team that supports clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross-functional, multi-industry, and a truly global work experience to take your career in the right direction.The opportunityWe are looking for Managers with expertise in Workforce Management to join the GDS PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team.Your key responsibilities:Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration.Contribute to the firm's growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, providing expertise and leadership in knowledge area, supporting sales and business development pursuits and assisting in framing and positioning extension and project expansion work at existing clients.Focus on delivering client expectations while also identifying areas of opportunities for the client and engagement teams to further expand the relationship.Serve different roles as per project scope and requirements such as Engagement Manager, Application Architect, Process & Best Practice Consultant and Application Consultant.When performing the role of Application Consultant, the Workforce Management Manager will be responsible for:Participating in full life cycle activities.Ensuring the product is designed to meet the business requirements.Serve as Functional or Technical lead depending on project size and skill set.Collaborate with Process Specialist during discovery workshops.Advise project delivery team during Build and Test activities.When performing the role of Process / Best Practice Consultant the Workforce Management Manager will be responsible for facilitating the end-state visioning sessions working under the guidance of the Application Specialist.Ensure quality of delivery and all aspects of operational management.Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting.Develop thought leadership, collateral, tools, techniques, methodologies to build and enhance payroll offering within the practice.Perform the role of counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team