_**Primary Purpose Summary**_The primary purpose of the IS Delivery Support team member is to support the end-to-end delivery of projects and changes within their domain and in some cases also manage the correction maintenance or small evolution on the current processes.Her/his skills will lead her/him to be a referent to his colleagues within the IS organization. She/he will coordinate a team in the framework of projects or within a functional team.- Responsibilities_The IS Senior Specialist provide functional/technical support following the relative guidelines, policies and procedures to meet the user requirement. She/he will be able to suggest to Business counterpart solution enhancement as well as drive those changes in the organization. She/he will promote the team output to improve and streamline best in class processes in a joint work with the BPIM. She/he will be recognized as a partner that brings added value to the organization. She/he will be involved in budget definition and actuals execution and be in the position to explain any variance.**Responsibilities**:_Ø Support project and change delivery by providing analysis, estimating, and implementing changes that improve business outcomes.Ø Responsible for "maintaining the core" = process consistency and quality across Aptar regions and segments.Ø Responsible to deliver activities in projects and software changes within their domain.Ø Support the continuous solution improvement via alignment and work with the IS Delivery Manager(s)Ø Responsible for the IS Support Service Level Agreement for their domain.- **Skills (Hard skills)**_Ø Ability to deliver solution provided within the Delivery supportØ Ability to deal with technology in continuous evolutionØ Ability to follow technology trends and methodologies that will continue to evolve the services capabilityØ Ability to understand the customer needs and to build an effective process to support the needsØ Ability to share knowhow within the teamØ Ability to deal with multiple technologies and solutions at the same time- **Competencies (Soft skills)**_Ø Ability to communicate effectively and work comfortably in an environment with concurrent tasks and changing priorities.Ø Ability to work in a group and in an international environment.Ø Ability to manage shifting priorities, demands and timelines through analytical and problem-solving capabilities.Ø Strong customer service orientation and behavior.Ø Strong interpersonal skills.- **Education**_Ø Bachelor's degree in (Business administration/Engineering/ Finance or Equivalent) or at least 7 years in similar positionØ Fluent in English, nice to have: French, Italian, Portuguese and SpanishØ SAP Certification and Finance and Controlling is a Plus- **Experience**_Ø Experience in at least 3 global SAP S4 Hana Enterprise Implementation ProjectsØ Experience in International environments and projects.Ø At Least 7 years in full end to end SAP Implementation ProjectsØ Experience on Packaging/Molding Global Industry is a PlusPay: $64,356.25 per month**Education**:- Bachelor's (required)**Experience**:- SAP: 7 years (required)- International environments and projects: 1 year (required)- Customer service skills: 7 years (required)**Language**:- English (required)Work Location: Hybrid remote in 76246, El Marques, Queretaro
